Connect everyone in your claims.
Unite all claim participants in one platform, connecting the right people at the right time, aligned to your workflow.
Manage your claims smarter, all in one place.
SMARTER CLAIMS MANAGEMENT
Wilbur’s core Claim Management Module helps you take control of your claims and keep every stakeholder engaged and informed. From start to finish, the Claim Management Module easily integrates into your existing core systems and workflows for almost any line of business, so you can manage your claims, your way.
Complete transparency for everyone.
Give all participants complete visibility and transparency with portal access, progress tracking and auto-notifications at every step.
Monitor your data & analytics.
Dashboards including task lists, risks and performance reports.
Connect policies to claims.
Policy searches through customized API integration.
Manage financials.
Financials tracking including claim reserves, payments, recoveries and excess payments.
Manage tasks better.
Automated workflow and task management for all parties, configurable to ensure you meet compliance and KPI goals.
Automate manual tasks.
Automation of manual tasks to increase efficiency.
Triage remotely via mobile.
Triage via mobile devices with live video streaming, photo & document uploading, and guided self-service.
Reporting made easy.
Generate industry-standard bordereau and reports, and export a daily extract of data to your data warehouse.
Better document management.
Upload, view and share videos, photos and reports.
Collaborate your way.
Collaboration tools including automated, customizable email & SMS notifications with all communication history viewable in a single tab.
Keep track of everything.
Detailed claim notes and centralized record of communications.
Give your customers a voice.
Anytime feedback, complaints management, 360-degree feedback and NPS.
Enjoy smarter claims management.
Flexibility to manage your claims, your way
More efficiency, less admin time
Improved accuracy and fewer errors
Faster claim resolution
Happier policyholders
More transparency and better communication
Big results without the big price.
$2.9b
Indemnity & repair spend-through
410k
Claims managed globally
330+
Catastrophe events managed globally
As of March 2023 for AU, NZ and USA clients.