Smarter claims. Stronger control.
Wilbur brings evidence, intelligence and workflow together in a governed agentic claims platform built for faster, more defensible outcomes.
Evidence organised and ready. Two items still outstanding before I draft the estimate.
Trusted across the claims ecosystem.
Across all P&C lines
Wilbur gives our team structure and visibility today, and keeps evolving with the demands of claims.
Wilbur has been integral in delivering customer and business outcomes.
Wilbur has revolutionised our claims operations, connectivity and intelligence we value highly.
The efficiency and consistency Wilbur brings has streamlined and elevated our operations.
The claim is only as fast as its slowest handoff.
One property claim passes through eight parties and five to ten systems, and every handoff is a phone call, an email or a re-key. The decision waits, the repair waits, and the customer sits at both ends of the tangle.
Evidence arrives everywhere.
Photos, emails, notes and documents land across inboxes, portals and attachments. Without structure, the first trusted view of loss takes too long to form.
Decisions stall.
Handlers re-read, re-key and re-check the same information before triage, reserve, approval or supplier action can move.
Systems stay disconnected.
Brokers, insurers and suppliers operate in separate tools. Status, authority, evidence and payments are still reconciled manually.
Wilbur connects them.
Structured evidence. Explainable intelligence. Governed workflow. Auditable execution.
Evidence
Intelligence
Workflow
Execution
Watch Wilbur work a claim.
One water-damage claim, first notice to settlement, step by step.
Structured evidence capture.
Policyholders, trades and assessors capture evidence from any device using a live session or guided self-capture, every path returns the same structured, time-stamped claim.
Decides what the claim needs.
Wilo reasons over the structured evidence, severity, summary and estimate in minutes, not days.
Orchestrates the claim end to end.
The same teammate moves the claim through assessment, supplier and approval, no handoffs between tools.
Acts inside your rules.
Every action lands in your systems with approvals, boundaries and a complete audit trail.
Explore your solution
Built for the full claims ecosystem.
MGAs & TPAs
Manage delegated authority with audit-ready workflows, clear approvals and portfolio-level visibility.
Explore →Brokers
Give clients clearer claim visibility, faster updates and a stronger record to support advocacy.
Explore →Insurance Builders & Suppliers
Capture compliant job evidence once, reduce disputes and support faster payment.
Explore →Self-insured
Control claims, suppliers and spend with evidence-backed oversight from intake to outcome.
Explore →One teammate. Every claim.
Wilo picks up the structured evidence and carries the claim the rest of the way. Step through it one step at a time, the same teammate reasons, orchestrates and acts, always inside your rules.
Three-tier discipline
Current, configurable and future capabilities are kept distinct. Nothing is shown as live before it is.
Human-in-the-loop
A person decides on every coverage, liability, settlement, total-loss, repair-approval and payment call. Wilo prepares and explains; the human decides.
Explainable and auditable
Every recommendation carries its reasoning; a complete evidence and action trail sits behind every claim.
Your data stays yours
Intelligence is drawn only from your own claims. Wilbur does not benchmark you against other insurers.
Evidence integrity
Media is attributed at source; any concern is flagged as a signal for review, never declared fraudulent by the system.
Your rules
Jurisdiction and insurer handling rules are configurable by portfolio.
Better evidence. Faster decisions. Stronger control.
Handler capacity released.
Reduce repetitive reading, re-keying, checking and drafting so handlers can focus on complex decisions, customer outcomes and exceptions.
Claims spend better controlled.
Strengthen oversight of estimates, invoices, variations, approvals and supplier activity to identify avoidable cost before it becomes paid leakage.
Earlier, better-evidenced decisions.
Structure evidence, identify gaps and prepare claim context earlier so the right pathway can be reached with less delay, rework and decision reversal.
Run on Wilbur, or add it to what you run.
Adopt Wilbur as your claims platform, or add it as a governed intelligence layer over the core system you already run. Same evidence, same teammate, same audit trail, either way.
The full claim, end to end.
Livegenic and Wilo run the whole lifecycle on one governed record, evidence, reasoning, workflow and execution, with nothing to stitch together.
Intelligence over your core.
Keep the claims core you already run and add Wilbur as a governed layer on top, the teammate and the evidence, working inside your system of record.
