Protect your delegated authority. Prove your portfolio.
Wilbur gives MGAs and TPAs consistent, audit-ready claims handling across every file, with the portfolio visibility capacity providers expect.
A delegated book depends on trust. Wilbur helps you show that claims are being handled consistently, within authority, under the right controls, and with a record that can stand up to review.
Two approvals sit outside binder authority, I’ve routed them up with the file attached.
Challenges we solve
MGAs and TPAs are not just managing claims. They are protecting delegated authority, insurer confidence, binder performance and operational credibility.
Wilbur gives delegated authorities a governed claims operating layer: intake, triage, fulfilment, approvals, reporting, supplier oversight, and auditability in one controlled environment.
It helps MGAs and TPAs demonstrate that every claim is captured, triaged, routed, approved, communicated, fulfilled and reported under the correct rules.
Delegated-authority protection and portfolio performance, not simply operational efficiency.
Every file under binder rules, every action on the record.
Claim lodged
Claims are captured through configured intake pathways, broker channels, policyholder submissions, APIs, or internal teams.
Policy and claim validated
Policy details, coverage indicators, mandatory fields, claim type, loss details, and required evidence are captured and structured.
Evidence and intelligence prepared
Wilo prepares summaries, flags gaps, highlights risk indicators, and supports decision-ready file review.
Binder rules applied
Workflows, authority thresholds, approval pathways, reporting fields, and compliance obligations are configured by binder, product, jurisdiction, or capacity provider requirement.
Portfolio monitored
Claims activity, ageing, leakage indicators, supplier performance, complaints, payments, reserves, and compliance markers are visible across the book.
Audit record retained
Every material action, decision, approval, communication, document, and payment movement is recorded.
What’s in the box.
Wilbur combines claims workflow, governance controls, reporting, access control, and intelligence capabilities into a configurable operating layer for each claims environment.
Wilbur prepares evidence and intelligence, authorised humans make coverage, liability, settlement, total-loss, repair approval and payment decisions.
Core claims workflow
Delegated authority and governance
Platform and intelligence
Built to protect the book, and prove it.
Delegated authority lives on the confidence of your capacity providers. Wilbur gives you the handling discipline, and the evidence of it, that renewals rest on.
Protect the authority.
Consistent handling across binders and products, claims governance risk reduced, and control of reserves, payments, variations and settlement approvals inside the limits each binder sets.
Prove it at renewal.
Operational discipline demonstrated at renewal and review, capacity provider reporting strengthened, and clean audit evidence across binders and claims programs, without the manual preparation.
See the book as the capacity provider will.
Portfolio-level transparency across every binder, with leakage and exceptions surfaced early, while they can still be acted on, not discovered at audit.
Trusted across the claims ecosystem.
Across all P&C lines
“Wilbur gives our team structure and visibility today, and keeps evolving with the demands of claims.”
“Wilbur has been integral in delivering customer and business outcomes.”
“Wilbur has revolutionised our claims operations — connectivity and intelligence we value highly.”
