Give clients visibility when the claim matters most.
Wilbur helps brokers stay informed, support policyholders, and advocate from a cleaner, evidence-backed claim record.
At claim time, clients want clarity. Brokers need visibility into what is happening, what is needed next, and where the claim may be slowing down, without becoming the insurer’s claims department.
One document is holding this claim, I’ve sent your client a secure upload link.
Challenges we solve
A broker’s value is tested when a client has a claim. The challenge is staying close enough to help without being trapped in manual follow-up.
Wilbur gives brokers a structured view of the claim lifecycle.
It helps brokers improve client communication, collect better evidence, monitor progress, and collaborate with insurers or MGAs through a shared, governed claim record.
The broker does not need to control the whole claim to add value, they need visibility, evidence, and a clear record.
Wilbur gives brokers visibility and evidence without turning them into the claim decision-maker.
Close to the claim, without running it.
Claim captured
The broker or policyholder can submit claim details through a secure portal or configured lodgement pathway.
Evidence collected
Documents, photos, reports, proof of loss, and supporting material are uploaded and categorised.
Claim status visible
Brokers can see claim status, key milestones, days since lodgement, pending actions, insurer updates, and shared notes where available.
Client informed
Policyholders receive clearer next steps, status updates, secure upload links, and communication through configured channels.
Broker advocacy supported
The broker can advocate from a structured claim file, rather than chasing fragments across calls and emails.
Governance maintained
Access is permissioned, actions are logged, privacy controls apply, and the claim record remains traceable.
What’s in the box.
Wilbur combines claims workflow, governance controls, reporting, access control, and intelligence capabilities into a configurable operating layer for each claims environment.
Wilbur prepares evidence and intelligence, authorised humans make coverage, liability, settlement, total-loss, repair approval and payment decisions.
Core claim engagement
Governance and visibility
Platform and access
Be the broker they remember at claim time.
A claim is where your client finds out what you're worth. Wilbur keeps you in the claim, informed, credible and advocating, without chasing anyone for status.
Advocate from the facts.
A shared evidence record with the insurer means you argue your client's case from the same file, not from fragments, with better evidence collected earlier and delays and pending actions visible the moment they occur.
Stay informed without the chasing.
Live claim visibility across your whole portfolio, no status calls, no waiting on callbacks, so the client hears it from you first.
Trusted on the file, inside the rules.
Visibility without overstepping claim authority, privacy-aware access control over what you see, and a clean, audit-ready communication history behind every interaction.
Trusted across the claims ecosystem.
Across all P&C lines
“Wilbur gives our team structure and visibility today, and keeps evolving with the demands of claims.”
“Wilbur has been integral in delivering customer and business outcomes.”
“Wilbur has revolutionised our claims operations — connectivity and intelligence we value highly.”
