The intelligent teammate behind every claim.
Wilo is Wilbur’s agentic intelligence and automation layer, the teammate that reads the evidence, prepares the claim, explains what it sees, keeps routine work moving and stays inside the rules you set.
Wilo takes the repetitive load off the team so people can focus on judgement, empathy, complex claims and the decisions that matter.
Reading the file now, 14 photos, 1 video and 2 documents from Sample Customer.
The problem
Claims teams do not need more screens. They need load taken off. The hard part is not one task, it is the accumulation of small, repetitive actions across every claim.
When volume rises, these tasks bury the team. The claims that need judgement then compete with the admin that never stops.
Wilo takes on the repeatable load, while people stay focused on the work only people should do.
One teammate. Every claim.
Captures and reads the evidence
Works from photos, videos, documents, forms, notes and structured claim data, organises the file, flags what is missing and prepares a clearer view of the loss.
Reasons over the claim
Summarises the file, surfaces risk indicators and prepares recommendations with reasoning shown, what it used, what it inferred and where confidence is limited. No black box.
Keeps routine work moving
Customer updates, evidence follow-ups, claim preparation, task routing, queue movement, reminders and next-step recommendations. Material decisions remain with authorised people.
Stays inside the rules
Operates within configured business rules, authority thresholds, workflow settings and escalation paths. Every action leaves a traceable record.
From fragmented evidence to a decision-ready claim.
Wilo turns a fragmented claim file into a structured view the team can act on. It does not remove review, it makes review faster, clearer and better evidenced.
Water ingress is visible in the kitchen ceiling and the adjoining wall, consistent across 9 of 14 photos and the walkthrough video. The plumber’s note describes a burst flexi-hose. Damage appears contained to two rooms.
Wilo prepares. People decide. Every step is logged.
Here to take the load off.
Wilo is built for the reality of claims work, the parts of the day that take time, create drag and stop handlers focusing on the claims that need skill.
Eight claims land in the queue. Watch where they go, anything needing judgement visibly routes to a person.
Wilo works with the claims team, not instead of it.
One teammate, not a stack of tools.
The depth stays. The mental model gets simpler. Instead of learning separate tools for separate moments, teams get one teammate to recognise across the claim lifecycle.
Easier to understand
One teammate, one role, one consistent experience.
Easier to explain
Claims, operations, compliance and leadership talk about the same capability in plain English.
Easier to adopt
Teams learn how Wilo helps in the flow of work, not tool by tool.
Easier to trust
Wilo shows reasoning, states confidence, flags gaps, asks before acting and leaves an audit trail.
Wilo shows its work.
Wilo never feels like a black box. On every claim it shows what evidence it read, what it understood, what it is unsure about, what is missing, what it recommends, and when a person must decide.
Fast only matters if control holds.
Wilo supports claims teams inside regulated environments. Speed never comes at the cost of accountability, privacy, conduct, auditability or authority control.
Designed with obligations such as GICOP, RG 271, CPS 230, privacy requirements and equivalent US conduct expectations in mind, support for your obligations, not a legal guarantee.
Thousands of claims overnight. One teammate that scales.
A catastrophe does not spread claims over months, it delivers them in days. Wilo carries routine volume, structures evidence at scale, triages quickly, flags hardship and vulnerability, and keeps claims moving with the audit trail intact.
Before the event
Wilo carries routine baseline work so teams are not already overloaded when surge arrives.
During the event
Wilo structures incoming evidence, triages claims, flags exceptions, prepares summaries and keeps routine updates moving.
After the event
Wilo helps clear the tail, supports consistent handling and preserves the data needed for review, reporting and improvement.
Wilo is the intelligence layer inside Wilbur.
Wilbur provides the governed claims infrastructure. Wilo gives that infrastructure a recognisable teammate in the flow of work.
